During the 14 days following the delivery of your order, you may request a refund of regular-priced items. All items that are custom, bespoke, or made upon request are a final sale.Croker, obrt reserves the right to refuse any returns that have been shipped without a request. Products must be returned in unused condition with all labels and original packaging fully intact and in a re-sellable condition.Croker, obrt cannot accept returns where labels have been removed or products opened. All exchanges are subject to availability. If we have the item you wish to exchange in stock, we are happy to facilitate an exchange for you. The cost of return shipping in the case of a refund or exchange is to be covered by the purchaser. We are unable to provide prepaid shipping labels for returns at this time.Refunds for returned merchandise will be made within two weeks from the date of receipt of the product to the original purchaser’s credit card. Note that the original shipping cost, duties, and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund. For questions about the return process, contact shop@croker.hrDamaged goods/ claimesPlease note that all of our products are hand-made and therefore each possess unique characteristics. Small imperfections are often inherent to the natural materials we work with and are what makes each piece unique. However, if your item arrives damaged in any way we urge you to reach out to us immediately.Damaged goods must be reported immediately upon receipt of goods.Faulty items will be replaced by the same type of product, subject to availability.For questions about the claims process, please email shop@croker.hr